Remote UM Administration Coordinator

Humana Inc; Cheyenne (WY); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Humana Inc in the United States is seeking a UM Administration Coordinator to support utilization management operations. The role involves administrative tasks, data entry, records maintenance, and coordinating communications with internal teams and external stakeholders.

Working under general supervision, the coordinator handles routine assignments, ensures accuracy, and helps deliver timely care and service to members.

Qualifications

• Experience providing administrative, operational, customer service, or technical support in a professional environment.
• Strong verbal and written communication skills with diverse audiences.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and the ability to learn new systems.
• Ability to work independently in a remote environment and maintain a reliable internet connection that meets company requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced setting.
• Commitment to delivering exceptional service and contributing to a culture focused on improving customer and member experiences.

Responsibilities

• Provide administrative support for utilization management (UM) programs and processes.
• Review, process, and maintain information and records accurately and in a timely manner.
• Coordinate communications with internal teams and external stakeholders.
• Support operational activities that help facilitate appropriate care and service delivery for members.
• Follow established policies, procedures, and work instructions to complete assigned tasks.
• Prioritize workload, maintain quality standards, and meet performance expectations.
• Collaborate effectively with team members to support departmental and business objectives.
• Perform work under general supervision, exercising judgment within established guidelines.

Skills

Administrative support

Communication skills

Microsoft Office (Word, Excel, Outlook

Remote work ability

Organizational skills

Customer service

Education

Associate's or Bachelor's degree in Business/Healthcare Administration/Finance

Tools

EMR systems

Healthcare documentation systems

Case management systems

Job description

Humana Inc in the United States is seeking a UM Administration Coordinator to support utilization management operations. The role involves administrative tasks, data entry, records maintenance, and coordinating communications with internal teams and external stakeholders.

Working under general supervision, the coordinator handles routine assignments, ensures accuracy, and helps deliver timely care and service to members.