Remote TS/SCI HPC Service Manager

Hewlett Packard Enterprise; United States; Remote; USD 109,000 - 251,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise in Maryland seeks a District Service Manager for HPC with TS/SCI clearance. You will lead remote and on-site teams delivering 24x7 HPC support and ensuring exceptional customer experience.

The role mentors engineers, manages escalations, and partners with sales and ER teams. Travel ~25–30% across Maryland; U.S. citizenship required. Remote/telework is supported.

Qualifications

• Strong customer experience focus.
• Excellent written and verbal communication skills.
• Leadership experience managing technical teams.
• Experience in technical customer support.
• Ability to operate in a multi-technology, multi-vendor environment.
• Ability to build and maintain relationships with customers and stakeholders.

Responsibilities

• Provide direct and remote team leadership to deliver HPC services.
• Coach and mentor team members to ensure growth and SLA compliance.
• Collaborate with ER managers, sales, and other stakeholders to ensure outstanding customer experience.
• Manage case workflow from open to close and escalate when needed.
• Travel 25–30% across the Maryland area; remote work when not traveling.

Skills

Customer experience

Communication skills

Leadership

Technical support experience

Multi-technology environment

Relationship management

Education

Top Secret/SCI with Full Scope Polygraph clearance

Job description

Hewlett Packard Enterprise in Maryland seeks a District Service Manager for HPC with TS/SCI clearance. You will lead remote and on-site teams delivering 24x7 HPC support and ensuring exceptional customer experience.

The role mentors engineers, manages escalations, and partners with sales and ER teams. Travel ~25–30% across Maryland; U.S. citizenship required. Remote/telework is supported.