Remote TS/SCI HPC Defense Service Manager

Hewlett Packard Enterprise; Annapolis (MD); Remote; USD 109,000 - 251,000; Full time

Job summary

Hewlett Packard Enterprise seeks a District Service Manager for HPC with TS/SCI clearance. You will lead a remote/onsite team delivering 24x7 technical services to HPC customers, coordinating with ER managers and site leads to ensure high-quality support.

Travel is 25–30% across Maryland; residency preferred in Maryland. The role requires strong leadership, customer focus, and ability to manage multi-technology environments while meeting SLAs.

Qualifications

• Bachelor's degree or higher in engineering, computer science or business.
• Active Top Secret/SCI with Full Scope Polygraph clearance required.
• Strong leadership and customer-focused mindset with program delivery experience.

Responsibilities

• Provide direct and remote team leadership to deliver technical services for HPC solutions.
• Coach, guide, and mentor team members; ensure growth and quality service.
• Manage service contracts, SLAs, and escalation paths; coordinate with ER teams.

Skills

Team leadership

Customer experience

Service delivery

Communication skills

Project management

Leadership

Education

Bachelor's degree in Engineering/CS/Business

Job description

Hewlett Packard Enterprise seeks a District Service Manager for HPC with TS/SCI clearance. You will lead a remote/onsite team delivering 24x7 technical services to HPC customers, coordinating with ER managers and site leads to ensure high-quality support.

Travel is 25–30% across Maryland; residency preferred in Maryland. The role requires strong leadership, customer focus, and ability to manage multi-technology environments while meeting SLAs.