Remote TS/SCI Service Delivery Manager – HPC Defense

Hewlett Packard Enterprise Company; Annapolis (MD); Remote; USD 109,000 - 251,000; Full time

Benefits offered by this job

Health & wellbeing

Personal & professional development

Unconditional inclusion

Job summary

Hewlett Packard Enterprise (HPE) seeks a District Service Manager for the US Defense sector in Maryland. This role blends remote leadership with travel to client sites, guiding a multi-site team to deliver 24x7 HPC technical services and ensure top-tier customer experience.

A TS/SCI with Full Scope Poly clearance is required, with 25–30% travel within Maryland and relocation considerations for Maryland residency preferred.

Qualifications

• Active Top Secret/SCI with Full Scope Polygraph clearance required.
• Bachelor's degree in Engineering, CS, or Business; 5–10+ years of managerial experience.
• Strong customer experience focus and ability to liaise with customers and internal teams.
• Experience working in multi-technology, multi-vendor environments and driving service outcomes.

Responsibilities

• Deliver technical services to HPC solutions and ensure high-quality support.
• Lead and mentor on-site and remote team members and manage staffing to meet KPIs.
• Coordinate customer escalations and drive process improvements aligned with strategy.
• Maintain knowledge of technologies and industry trends to advise customers effectively.

Skills

Leadership

Customer focus

Communication

Problem solving

Team management

Education

Bachelor's degree in Engineering/CS/Business

Job description

Hewlett Packard Enterprise (HPE) seeks a District Service Manager for the US Defense sector in Maryland. This role blends remote leadership with travel to client sites, guiding a multi-site team to deliver 24x7 HPC technical services and ensure top-tier customer experience.

A TS/SCI with Full Scope Poly clearance is required, with 25–30% travel within Maryland and relocation considerations for Maryland residency preferred.