Remote Triage Nurse RN - Care Access & Scheduling

CVS Health; Wisconsin; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse for a remote, full-time role. You will provide professional, nurse-led triage support to patients, manage prescriptions, and document interactions accurately while coordinating appointments and transportation as needed.

The position requires an active RN license in OSH practice states, the ability to work flexible hours, and a strong commitment to quality patient care. Competitive benefits are included for full-time staff.

Qualifications

• Active, non-probationary RN license valid in OSH practice states.
• Ability to work flexible shifts outside core hours (evenings, weekends, holidays).
• Strong communication, time management, and autonomous work ethic.

Responsibilities

• Provide confident, professional service to OSH patients.
• Follow current Prescription Refill policy.
• Remain engaged with patients without background distraction.
• Clear and precise documentation during calls.
• Complete documentation for all patient requests before ending a call.
• Check CareReq queue and ensure requests are complete.
• Schedule appointments for off-cadence or requested visits.
• Arrange transportation for clinic visits.
• Demonstrate reliability and meet departmental metrics.

Skills

RN license

Remote work experience

Time management

Documentation accuracy

Professional communication

Education

Registered Nurse (RN) license

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse for a remote, full-time role. You will provide professional, nurse-led triage support to patients, manage prescriptions, and document interactions accurately while coordinating appointments and transportation as needed.

The position requires an active RN license in OSH practice states, the ability to work flexible hours, and a strong commitment to quality patient care. Competitive benefits are included for full-time staff.