Remote Treasury Management Support Specialist I

Park National Bank; Kentucky; Remote; USD 42,000 - 52,000; Full time

Job summary

Park National Bank is seeking a Treasury Management Customer Support Specialist I to assist business customers with online banking, mobile services, and payments solutions. This remote, full-time role supports client inquiries and maintains product knowledge.

You will respond to inquiries via secure messaging, email, and phone, resolve issues quickly, and contribute to risk management and compliance in daily tasks.

Qualifications

• Minimum 2 years of customer service experience or call center experience.
• Knowledge of banking or treasury products is a plus.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
• Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
• Assist with customer inquiries relating to Treasury Management products and services and facilitate a resolution for customer problems quickly and efficiently
• Maintain an in-depth knowledge of all Treasury Management products and services; recognize customer needs for additional services and refer them to the appropriate Treasury Management group
• Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
• Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
• Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Park National Bank is seeking a Treasury Management Customer Support Specialist I to assist business customers with online banking, mobile services, and payments solutions. This remote, full-time role supports client inquiries and maintains product knowledge.

You will respond to inquiries via secure messaging, email, and phone, resolve issues quickly, and contribute to risk management and compliance in daily tasks.