Remote Treasury Support Specialist

mercbank; Grand Rapids (MI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Job summary

Mercantile Bank in Grand Rapids, MI is seeking a full-time Treasury Support Specialist to join our team. You will provide technical support to business customers, log incidents, and escalate questions to the right teams while learning our treasury platforms.

The role blends in-office onboarding with the flexibility to work from home one day per week, helping you balance professional and personal commitments in a community-focused banking environment.

Qualifications

• Tech-savvy with ability to learn new online systems.
• Customer service experience (1–3 years) minimum.
• High school diploma or GED required.
• Ability to work in an office and handle calls/emails M-F 8:30am-5:30pm.

Responsibilities

• Answer calls from business customers and provide technical support and direction.
• Log and create customer incidents.
• Escalate product and sales related questions to appropriate team members / departments.

Skills

Tech-savvy

Customer service

Communication

Education

High school diploma or GED

Job description

Mercantile Bank in Grand Rapids, MI is seeking a full-time Treasury Support Specialist to join our team. You will provide technical support to business customers, log incidents, and escalate questions to the right teams while learning our treasury platforms.

The role blends in-office onboarding with the flexibility to work from home one day per week, helping you balance professional and personal commitments in a community-focused banking environment.