Treasury Management Support Specialist I

Camden National Bank; West Gardiner (ME); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays and birthday leave

401(k) retirement savings plan

Tuition reimbursement and professional

development

Employee assistance program

Wellness program

Job summary

Camden National Bank is seeking a Treasury Management Support professional to provide customer assistance across Online Banking, e-statements, and related services. The role involves training clients, troubleshooting issues, and coordinating with internal teams to ensure accurate processing.

The ideal candidate will have 2+ years in customer service or treasury operations, with strong communication skills and the ability to train customers over the phone.

Qualifications

• 2+ years of experience in customer service, treasury management or operations related position.
• Working knowledge of Treasury Management products and services listed above.
• Associate or Bachelor’s degree preferred, but not required. Professional certifications or prior experience may offset higher education.

Responsibilities

• Answer phone and email support inquiries for all Treasury Management products and services.
• Research requests as needed by engaging appropriate departments to provide a thorough response to the client.
• Implement new services as requested by the Treasury Management sales team and provide follow up training to the client. Most training will be completed over the phone.
• Review documents to ensure all necessary authorizations are received and are properly completed. Use bank systems to appropriately file documentation.
• Complete annual RDC and ACH operational reviews.
• Assist sales team with relationship reviews by gathering product and services usage by customer.

Skills

Treasury management knowledge

Customer service

Communication skills

Training customers

Technical troubleshooting

Time management

Education

Associate or Bachelor’s degree preferred

Job description

Camden National Bank is seeking a Treasury Management Support professional to provide customer assistance across Online Banking, e-statements, and related services. The role involves training clients, troubleshooting issues, and coordinating with internal teams to ensure accurate processing.

The ideal candidate will have 2+ years in customer service or treasury operations, with strong communication skills and the ability to train customers over the phone.