Remote Treasury Collections Supervisor

Account Control Technology; Fort Washington (Montgomery County); Remote; USD 52,000 - 62,000; Full time

Job summary

Account Control Technology is seeking a Supervisory role in Treasury with a remote work setup. The position offers an annual compensation range of $52,000 to $62,000 plus a bonus plan, and requires Treasury clearance to be eligible.

The supervisor will guide a team, monitor calls and performance, and ensure compliance with client and corporate policies. The candidate should have strong supervision skills, collections experience, and proficiency in Excel/Word, with emphasis on ethical leadership

Qualifications

• High School Diploma, GED or equivalent required.
• Associates Degree or equivalent relevant work experience. (Bachelor’s degree preferred.)
• 2 years of previous collections experience required.
• 4 years of previous collections experience preferred.
• Working knowledge of Microsoft Excel and Word.
• Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained.

Responsibilities

• Effectively communicate expectations, consequences, changes, policies, and procedures.
• Provide motivation for the team’s quality standards and goals.
• Monitor floor activity and calls to assist employees.
• Provide ongoing feedback on files, performance, and improvement opportunities.
• Diffuse escalated calls, negotiate, and create solutions for resolution.
• Present, promote, and support new initiatives.
• Accurately project and achieve revenue goals daily, weekly, and monthly.
• Be accountable for decisions, actions and directives with respect to job responsibilities.
• Handle account settlements/reviews per client guidelines.
• Conduct monthly audits for compliance with client requirements.
• Prepare monthly client reporting and processing of return accounts and delinquencies.

Skills

Team supervision

Communication

Excel

Word

Education

Associate degree

Bachelor’s degree preferred

Tools

Collections systems knowledge

Job description

Account Control Technology is seeking a Supervisory role in Treasury with a remote work setup. The position offers an annual compensation range of $52,000 to $62,000 plus a bonus plan, and requires Treasury clearance to be eligible.

The supervisor will guide a team, monitor calls and performance, and ensure compliance with client and corporate policies. The candidate should have strong supervision skills, collections experience, and proficiency in Excel/Word, with emphasis on ethical leadership