Team Lead - Treasury

Account Control Technology; Fort Washington (Montgomery County); Remote; USD 30,000 - 47,000; Full time

Job summary

Account Control Technology in the United States is seeking a Team Lead - Treasury to oversee collections operations remotely. The position offers hourly compensation plus a Team Lead Bonus Plan and requires Treasury clearance to be eligible.

You will supervise, train, and coordinate a team of collectors, manage dialer campaigns, and ensure compliance with client contracts while meeting monthly goals.

Qualifications

• High School Diploma, GED or equivalent.
• 1 year in a collector/production role preferred.
• Supervisory experience a plus.
• Strong work ethic and ethics.
• Ability to supervise and train staff.
• Collections systems knowledge a plus.
• Effective communication and time management.

Responsibilities

• Exceeds all monthly collection goals assigned by management.
• Forecasts monthly, quarterly and annual collection goals per client/business type.
• Manages the auto-dialer, letter campaigns and production logs.
• Prepares for, and conducts team meetings.
• Supports daily tasks including team strategy, escalated negotiations, reporting and performance tracking.
• Maintains performance and collection records for all Specialists.
• Supervises, motivates, and oversees call monitoring and training.
• Analyzes staff performance to identify strengths and development needs.
• Provides weekly summaries of activities and accomplishments.
• Ensures compliance with client contractual requirements and policies.
• Completes required Management Training courses and related projects.

Skills

Team leadership

Communication skills

Time management

Ethical standards

Education

High School Diploma or GED

Tools

Collections systems knowledge

Job description

Account Control Technology

Team Lead - Treasury

Overview

Work Location: Remote

Compensation: Hourly + Team Lead Bonus Plan

Requirement: Must be Treasury Cleared to be eligible for role

The Team Lead will facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem solving recommendations, and recommendations of standardizing team operations.

Responsibilities

• Exceeds all monthly collection goals assigned by management
• Assists Collections Supervisor and Manager with forecasting monthly, quarterly and annual collection goals for each collector, by assigned client and/or business type
• Manages the auto-dialer, letter campaigns and production logs
• Assists with the preparation for, and the conducting of team meetings
• Assists the Collection Manager with daily tasks to include building team strategies, escalated phone negotiations, reporting and performance tracking
• Maintains performance and collection records on all Collection Specialists, including but not limited to collection activity, dollars collected, and goal tracking
• Supervises, motivates and oversees collector call monitoring and training of assigned collections staff both one on one and in a classroom setting. Provide/document all training, and feedback provided to staff
• Analyzes overall staff performance to determine strengths/development needs
• Provides management with a summary weekly of completed activities and accomplishments
• Maintains compliance with all client contractual requirements and policies
• Successfully completes required Management Training courses and related projects
• Ensures compliance with all Federal, State and local laws applicable to the collections industry as well as ACTH policies and procedures

Qualifications

• High School Diploma, GED or equivalent required
• A minimum of 1-year in a collector/production role preferred
• Supervisory experience a plus
• Strong work ethic that exhibits high ethical and moral standards
• Ability to supervise and effectively train staff members
• Collections systems knowledge a plus
• Must be able to communicate effectively and manage time effectively to ensure production standards are always maintained

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

Equal employment opportunity, including veterans and individuals with disabilities.