Remote Travel Support Specialist | Flexible Hours

Destination Knot; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Full training and mentorship

Travel agent certification (optional)

Travel discounts and perks

Supportive online community and tools

Job summary

Destination Knot is a fully remote travel company providing support for bookings, inquiries, and travel-related questions. We are seeking a motivated Customer Support Specialist to thrive in a fast-paced, remote environment and assist with questions, reservations, and issue resolution.

This role offers flexible scheduling with part-time or full-time options and access to travel discounts, training, and an online community to help you succeed. Remote USA-based position.

Qualifications

• Experience in customer service or travel industry is a plus.
• Strong communication skills and ability to work independently.
• Comfortable using online tools, booking portals, and CRM systems.
• Tech-savvy with a quiet, professional home workspace.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot common client issues and elevate complex matters as needed.
• Maintain up-to-date knowledge of supplier systems, policies, and procedures.
• Follow up with clients to ensure satisfaction and support post-booking.
• Log all communications accurately using internal systems.
• Maintain high levels of professionalism and empathy.

Skills

Excellent communication

Remote work

Problem solving

Customer service experience

Travel industry awareness

Tools

CRM software

Booking portals

Job description

Destination Knot is a fully remote travel company providing support for bookings, inquiries, and travel-related questions. We are seeking a motivated Customer Support Specialist to thrive in a fast-paced, remote environment and assist with questions, reservations, and issue resolution.

This role offers flexible scheduling with part-time or full-time options and access to travel discounts, training, and an online community to help you succeed. Remote USA-based position.