Remote Travel Support Specialist, Client Care & Itineraries

Sawmilldcllc

Sacramento (CA)

Remote

USD 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Fully remote

Flexible scheduling

Training provided

Growth opportunities

Travel perks

Remote team support

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. In this fully remote role, you will be the main point of contact before, during, and after trips, delivering timely, friendly support via email, phone, and messaging.

Ideal candidates are organized, detail-oriented, with strong communication and a customer-service mindset. You will learn booking platforms and travel tools quickly, collaborate with a remote team, and take pride in creating

Qualifications

Strong written and verbal communication skills.
Customer service experience (travel, hospitality, or support roles preferred).
Highly organized, dependable, and detail-oriented.
Comfortable working independently in a fully remote role.
Able to learn new systems, booking platforms, and digital tools quickly.
Passionate about travel and delivering excellent client support.

Responsibilities

Support clients remotely via email, phone, and messaging platforms.
Respond to travel-related inquiries in a timely, professional manner.
Assist with itinerary changes, cancellations, updates, and special requests.
Provide clear information on destinations, travel requirements, and agency processes.
Monitor upcoming trips and proactively communicate with clients as needed.
Resolve issues efficiently while maintaining a high level of customer satisfaction.