Remote Travel Support Specialist — Booking & Care

Purely Optimal Inc.; United States; Remote; USD 2,200 - 5,600; Full time

Job summary

Travel Hack Ventures Inc. is seeking a Customer Support Specialist to own member inquiries from first message to resolution, primarily via email, with live chat and occasional voice support.

You will work with the operations team to manage bookings, cancellations, and account questions, delivering clear and empathetic replies. Ideal candidates have travel industry experience, strong written English, 1–2+ years in support, and a solutions-first mindset.

Qualifications

• Travel industry experience required.
• Excellent written and spoken English.
• 1–2+ years in customer or member support.
• Ability to explain complex things clearly in one reply.

Responsibilities

• Handle email inquiries, triage inbox, and resolve tickets with clear, friendly replies.
• Support members across email, live chat, and occasional phone for bookings, cancellations, modifications, membership, and billing.
• Guide members through the platform and resolve issues at first contact where possible.
• Verify identity and handle account details securely.
• Coordinate with operations and suppliers to resolve booking issues and escalate when needed.
• Maintain sharp canned responses and help content for fast, consistent answers.
• Identify recurring issues and flag them to fix root causes.

Skills

Travel industry experience

Excellent written English

2+ years customer support

Strong writing instincts

Calm under pressure

Detail-oriented

Tech-savvy

Reliable home office

Tools

Helpdesk / Ticketing

CRM

Booking systems

Live chat

Job description

Travel Hack Ventures Inc. is seeking a Customer Support Specialist to own member inquiries from first message to resolution, primarily via email, with live chat and occasional voice support.

You will work with the operations team to manage bookings, cancellations, and account questions, delivering clear and empathetic replies. Ideal candidates have travel industry experience, strong written English, 1–2+ years in support, and a solutions-first mindset.