Remote Travel Support Specialist

Destination Careers; Columbia (SC); Remote; USD 40,000 - 65,000; Part time

Benefits offered by this job

Travel agent certification

Travel discounts

Mentorship & training

Online community access

Job summary

Destination Careers is seeking a Customer Support Specialist for a fully remote role focused on travel bookings and inquiries. You will respond to clients via email, phone, and chat, providing accurate booking information and policies while troubleshooting issues as they arise.

In this fast-paced remote environment, you will maintain up-to-date knowledge of supplier systems and post-booking support, ensuring client satisfaction.

Qualifications

• Experience in customer service preferred, travel industry a plus.
• Strong communication and independent work ethic.
• Must be 18+ and authorized to work in the United States.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Provide accurate information about bookings and policies.
• Troubleshoot issues and escalate complex cases.
• Maintain knowledge of supplier systems and procedures.
• Follow up with clients to ensure satisfaction post-booking.
• Log communications using internal systems.
• Maintain professionalism and empathy.

Skills

Customer service

Travel knowledge

Communication

CRM systems

Problem solving

Tools

CRM software

Booking portals

Job description

Destination Careers is seeking a Customer Support Specialist for a fully remote role focused on travel bookings and inquiries. You will respond to clients via email, phone, and chat, providing accurate booking information and policies while troubleshooting issues as they arise.

In this fast-paced remote environment, you will maintain up-to-date knowledge of supplier systems and post-booking support, ensuring client satisfaction.