Remote Travel Support Specialist: Client Care and Bookings

Tellez Travels; Charlotte (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

100% remote position

Growth opportunities

Travel perks and discounts

Ongoing training and guidance

Job summary

Tellez Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to assist clients throughout their travel journey from booking to return home. This fully remote role offers flexible scheduling, growth opportunities, and industry discounts.

The ideal candidate will have excellent communication skills, a customer-first mindset, and comfort with booking platforms. Travel or hospitality experience is a plus, but not required.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality is a plus, but not required).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy and professionalism.

Skills

Excellent communication

Customer service

Job description

Tellez Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to assist clients throughout their travel journey from booking to return home. This fully remote role offers flexible scheduling, growth opportunities, and industry discounts.

The ideal candidate will have excellent communication skills, a customer-first mindset, and comfort with booking platforms. Travel or hospitality experience is a plus, but not required.