Remote Travel Support Specialist

Getaway Travel Agency; United States; Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and exclusive discounts

Supportive team environment withongo

Job summary

Getaway Travel Agency is seeking a Travel Customer Representative to support clients from booking through return, handling inquiries, changes, and updates with warmth and accuracy. You will respond via email, phone, and messaging, provide destination details, and ensure bookings meet policies and client needs.

This 100% remote role (based in Bermuda) emphasizes clear communication, empathy, and proactive problem solving to deliver smooth journeys.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal & written comms

Customer service

Detail oriented

Tech-savvy

Travel passion

Job description

Getaway Travel Agency is seeking a Travel Customer Representative to support clients from booking through return, handling inquiries, changes, and updates with warmth and accuracy. You will respond via email, phone, and messaging, provide destination details, and ensure bookings meet policies and client needs.

This 100% remote role (based in Bermuda) emphasizes clear communication, empathy, and proactive problem solving to deliver smooth journeys.