Remote Travel Concierge & Customer Support

Getaway; City of Rochester (NY); Remote; USD 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Remote work with flexible scheduling

Growth opportunities within the agency

Travel perks and exclusive discounts

Ongoing training and supportive team

Zusammenfassung

Getaway is seeking a Customer Representative to support clients from booking to return home, answering inquiries, assisting with bookings, and ensuring outstanding service. You will provide destination information, update on travel details, and resolve issues with empathy while maintaining a high standard of professionalism.

This 100% remote role offers flexible scheduling, opportunities for growth, exclusive travel perks, and ongoing training to help you excel in a dynamic travel agency

Qualifikationen

• Excellent verbal and written communication.
• Strong customer service experience in travel or hospitality.
• Highly organized, dependable, and detail-oriented.
• Tech-savvy and quick to learn booking platforms.
• Passion for travel and helping others plan unforgettable experiences.

Aufgaben

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Kenntnisse

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savvy

Travel passion

Tools

Booking platforms

Jobbeschreibung

Getaway is seeking a Customer Representative to support clients from booking to return home, answering inquiries, assisting with bookings, and ensuring outstanding service. You will provide destination information, update on travel details, and resolve issues with empathy while maintaining a high standard of professionalism.

This 100% remote role offers flexible scheduling, opportunities for growth, exclusive travel perks, and ongoing training to help you excel in a dynamic travel agency