Remote Travel Support Specialist

Humamaria; United States; Remote; USD 39,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Job summary

Peraton is seeking Remote Customer Support Representatives to support the Defense Travel Management Office (DTMO) Travel Assistance Center (TAC). The role involves handling inbound calls and chats, providing information, processing travel-related forms, and escalating issues as needed.

Candidates should have 2–4 years of experience with a High School diploma, strong communication skills, and familiarity with government travel systems including the Defense Travel System (DTS).

Qualifications

• Requires 2–4 years work experience with High School diploma.
• Excellent written and verbal communication skills.
• Experience with government travel systems and the Defense Travel System (DTS).
• Active U.S. citizenship and public trust background check are required.
• Travel industry customer and technical experience is preferred.

Responsibilities

• Answer calls/chats from customers and provide non-technical information.
• Respond to inquiries and process orders, forms and applications.
• Escalate priority issues and follow up on calls; maintain call logs and reports.
• Assist in training new employees and support various queues/skill sets.
• Handle general inquiries related to reservations, finances, or technical matters.

Skills

Communication skills

Problem solving

Customer service

Travel industry knowledge

Teamwork

Education

High School diploma

Tools

Defense Travel System (DTS)

RightNow

GDSs

Job description

Peraton is seeking Remote Customer Support Representatives to support the Defense Travel Management Office (DTMO) Travel Assistance Center (TAC). The role involves handling inbound calls and chats, providing information, processing travel-related forms, and escalating issues as needed.

Candidates should have 2–4 years of experience with a High School diploma, strong communication skills, and familiarity with government travel systems including the Defense Travel System (DTS).