Remote Defense Travel Support Specialist

Peraton; Herndon (VA); Remote; USD 39,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Parental leave

Job summary

Peraton is seeking Customer Support Representatives to support the DoD's DTMO TAC and related travel systems. This 100% remote role requires handling inquiries, processing orders, and escalating issues while maintaining clear call logs.

Ideal candidates have 2–4 years of relevant experience, strong communication and problem-solving skills, and a US citizenship with an active Public Trust Tier III background check.

Qualifications

• 2–4 years work experience with High School diploma.
• Strong reading, writing, and analytical skills.
• Excellent communication skills.
• Must be a U.S. Citizen.
• Active Public Trust with Tier III Background Investigation.
• Experience with problem solving and customer solutions.
• Experience with travel systems (DTS, TAC, RightNow).
• Travel industry customer and technical experience.

Responsibilities

• Answers calls/chats from customers, resolving inquiries and non-technical issues.
• Provides product and service information and processes orders and forms.
• Escalates priority issues and maintains call logs.
• Assists in training new employees.
• Supports reservations, finances, or technical inquiries as needed.
• Researches required information using available resources.

Skills

Communication

Analytical

Customer service

US Citizenship

Public Trust III

Problem solving

DTS experience

RightNow

Education

High School diploma

Tools

DTS

Job description

Peraton is seeking Customer Support Representatives to support the DoD's DTMO TAC and related travel systems. This 100% remote role requires handling inquiries, processing orders, and escalating issues while maintaining clear call logs.

Ideal candidates have 2–4 years of relevant experience, strong communication and problem-solving skills, and a US citizenship with an active Public Trust Tier III background check.