Remote Defense Travel Support Specialist

Peraton; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Peraton is seeking Customer Support Representatives to support the Department of Defense’s Defense Travel Management Office Travel Assistance Center, handling TDY travel through DTS. This 100% remote role requires U.S. citizenship and a public trust with Tier III background investigation.

You will answer calls, provide information, process orders, and escalate issues while maintaining logs and metrics. Experience in travel systems and customer support is essential.

Qualifications

• Must be a U.S. Citizen with an Active Public Trust (Tier III Background Investigation).
• 2–4 years work experience with High School diploma.
• Excellent communication and problem-solving abilities are required.
• 3+ years’ experience with Travel Assistance Center program and government travel systems.

Responsibilities

• Answers incoming calls/chats from customers to answer inquiries, handle complaints, troubleshoot problems and provide non-technical information.
• Responds to customer inquiries, provides product and service information and processes orders, forms and applications.
• May also make outbound service calls to potential customers and uses mechanized systems to initiate and complete service orders.
• Researches required information using available resources.
• Identifies and escalates priority issues and complaints.
• Follows up customer calls where necessary; completes call logs and reports; may work in multiple queues/skill sets.
• May assist in training new employees.

Skills

Excellent communication skills

Problem solving

Travel industry customer experience

Experience with customer solutions

2-4 years work experience

High School level reading/writing/anal

Education

High School diploma

Tools

Defense Travel System (DTS)

RightNow

Government travel systems

Global Distribution Systems (GDSs)

Job description

Peraton is seeking Customer Support Representatives to support the Department of Defense’s Defense Travel Management Office Travel Assistance Center, handling TDY travel through DTS. This 100% remote role requires U.S. citizenship and a public trust with Tier III background investigation.

You will answer calls, provide information, process orders, and escalate issues while maintaining logs and metrics. Experience in travel systems and customer support is essential.