Remote Customer Support Analyst Level I-II (DTS)

Raytek Federal Corporation; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

UnitedHealthcare PPO with preventive care

401(k) with employer matching

Remote flexibility for eligible positions

Job summary

RayTek Federal Corporation is hiring Customer Support Analysts to provide crucial IT support for the Department of Defense. This role involves assisting users with the Defense Travel System, handling high-volume inquiries via phone and chat, and ensuring prompt ticket resolution.

Candidates should have an active Secret security clearance and customer service experience, along with strong communication skills. Benefits include comprehensive health coverage, retirement plans, and support programs for employees and their families.

Qualifications

• Must maintain active Secret security clearance throughout employment.
• Hands-on experience with Defense Travel System (DTS).
• Experience in a customer service support role preferred.

Responsibilities

• Provide responsive and professional support via phone and live chat.
• Triage incoming requests and route escalations to departments.
• Log, track, and resolve support tickets in accordance with SLAs.

Skills

Active Secret security clearance

Experience with Defense Travel System (DTS)

1+ years in help desk or customer support

Strong communication skills

Ability to triage and route issues

Independence in managing priorities

Willingness for 24/7 support

Job description

RayTek Federal Corporation is hiring Customer Support Analysts to provide crucial IT support for the Department of Defense. This role involves assisting users with the Defense Travel System, handling high-volume inquiries via phone and chat, and ensuring prompt ticket resolution.

Candidates should have an active Secret security clearance and customer service experience, along with strong communication skills. Benefits include comprehensive health coverage, retirement plans, and support programs for employees and their families.