Remote Defense Travel Support Specialist

Peraton; Reston (VA); Remote; USD 39,000 - 62,000; Full time

Job summary

Peraton is seeking Customer Support Representatives to support the Department of Defense's Defense Travel Management Office Travel Assistance Center (TAC) in handling reservations, inquiries, and non-technical support for TDY travel.

This 100% remote position requires strong communication skills and extensive experience with travel systems, including DTS and RightNow, plus government travel processes.

Qualifications

• 2–4 years work experience with High School diploma.
• High School level reading, writing, and analytical skills
• Excellent communication skills
• Must be a U.S Citizen
• Must have an Active Public Trust with a Tier III Background Investigation
• Experience with problem solving
• Experience with customer solutions
• Experience on the Travel Assistance Center program (3+ years)
• Experience with government travel systems (3+ years)
• Experience with the Defense Travel System (3+ years)
• Experience with RightNow (3+ years)
• Travel industry customer and technical experience (3+ years)

Responsibilities

• Answers incoming calls/chats from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature.
• Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications
• May also make outboard service calls to potential customers. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
• Researches required information using available resources.
• Identifies and escalates priority issues and complaints.
• Follows up customer calls where necessary. Completes call logs and produces call reports and/or metrics. May be required to work in one or multiple queues/skill sets (e.g., general support, travel reservations, finances).
• May assist in training new employees.
• May support general inquiries or those related to reservations, financial matters, or technical matters.

Skills

Communication skills

Problem solving

Customer solutions

Analytical skills

Travel industry experience

Education

High School diploma

Tools

Defense Travel System (DTS)

RightNow

GDSs (Global Distribution Systems)

Job description

Peraton is seeking Customer Support Representatives to support the Department of Defense's Defense Travel Management Office Travel Assistance Center (TAC) in handling reservations, inquiries, and non-technical support for TDY travel.

This 100% remote position requires strong communication skills and extensive experience with travel systems, including DTS and RightNow, plus government travel processes.