Remote Travel Support Specialist

Sweetcarolinatravels; Boston (MA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Growth opportunities

Access to travel-related perks

Supportive remote team environment

Job summary

Sweetcarolinatravels is looking for a Remote Client Support Representative to assist clients throughout their travel journey. In this fully remote role, you will support travelers via email, phone, and messaging. Ideal candidates will have strong customer service skills, be organized, and able to work independently. We offer comprehensive training, growth opportunities, and travel-related perks to our supportive remote team.

Qualifications

• Experience in customer service roles related to travel or hospitality.
• Ability to manage multiple client requests effectively.
• Willingness to adapt to new technologies and tools.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to inquiries in a timely, professional manner.
• Assist with itinerary changes and cancellations.
• Provide clear information on travel requirements.
• Monitor upcoming trips and communicate proactively.
• Resolve issues efficiently while ensuring client satisfaction.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized

Detail-oriented

Comfortable working independently

Able to learn new systems quickly

Passionate about travel

Job description

Sweetcarolinatravels is looking for a Remote Client Support Representative to assist clients throughout their travel journey. In this fully remote role, you will support travelers via email, phone, and messaging. Ideal candidates will have strong customer service skills, be organized, and able to work independently. We offer comprehensive training, growth opportunities, and travel-related perks to our supportive remote team.