Remote Travel Support Specialist

Sweet Carolina Travels; New York (NY); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive training and ongoing support

Growth opportunities

Access to travel-related perks

Collaborative remote team environment

Job summary

A travel service provider is looking for a Remote Client Support Representative to provide assistance to clients throughout their travel journeys. In this fully remote position, you will support clients via email, phone, and messaging platforms, responding to inquiries and resolving issues. The ideal candidate will have strong customer service skills and be organized and detail-oriented, with a passion for travel. Opportunities for growth within the company and access to travel perks are offered.

Qualifications

• Strong customer service skills for helping clients.
• Experience in travel, hospitality, or support roles preferred.
• Ability to learn new systems and digital tools quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging.
• Respond to travel-related inquiries in a timely manner.
• Assist with itinerary changes and cancellations.
• Provide information on destinations and travel requirements.
• Resolve issues efficiently while maintaining satisfaction.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized

Comfortable working independently

Passionate about travel

Job description

A travel service provider is looking for a Remote Client Support Representative to provide assistance to clients throughout their travel journeys. In this fully remote position, you will support clients via email, phone, and messaging platforms, responding to inquiries and resolving issues. The ideal candidate will have strong customer service skills and be organized and detail-oriented, with a passion for travel. Opportunities for growth within the company and access to travel perks are offered.