Remote Travel Support Specialist

Sawmilldcllc; Rosemount (MN); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% remote work

Comprehensive training

Travel industry discounts

Growth opportunities

Supportive remote team

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role requires you to handle inquiries via email, phone, and messaging, provide itinerary support, and ensure a smooth, stress-free experience from start to finish.

Ideal candidates are highly organized, customer service oriented, comfortable working independently, and passionate about travel.

Qualifications

• Relevant customer service background (travel, hospitality, call center, or support roles preferred).
• Strong communication skills, both written and verbal, with professional demeanor.
• Ability to stay organized and detail oriented in a remote setting.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Strong written communication

Strong verbal communication

Customer service experience

Highly organized

Detail-oriented

Independent remote work

Learn new systems quickly

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role requires you to handle inquiries via email, phone, and messaging, provide itinerary support, and ensure a smooth, stress-free experience from start to finish.

Ideal candidates are highly organized, customer service oriented, comfortable working independently, and passionate about travel.