Remote Travel Support & Scheduling Coordinator

Next Stop Travel; Elgin (IL); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding & training

Performance-based compensation

Job summary

Next Stop Travel is seeking a Customer Service Representative to support client requests and coordinate service plans in a flexible remote environment. You will act as the main contact across email, phone, and online platforms, identifying client needs and presenting suitable options.

The role emphasizes organization, attention to detail, and the ability to manage multiple tasks while communicating clearly with clients and external providers. Training and onboarding are provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Organization

Communication

Remote work

Digital tools

Job description

Next Stop Travel is seeking a Customer Service Representative to support client requests and coordinate service plans in a flexible remote environment. You will act as the main contact across email, phone, and online platforms, identifying client needs and presenting suitable options.

The role emphasizes organization, attention to detail, and the ability to manage multiple tasks while communicating clearly with clients and external providers. Training and onboarding are provided.