Remote Customer Support & Scheduling Coordinator

Next Stop Travel; Lee's Summit (MO); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote-friendly

Training provided

Job summary

Next Stop Travel is a remote-based organization overseeing structured planning and coordination services for a broad client base. The Customer Service Representative role focuses on assisting with client requests, organizing service arrangements, and supporting the coordination process in a flexible, remote environment.

This position requires strong attention to detail, the ability to manage multiple tasks, and effective communication.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Communication

Detail-oriented

Tools

CRM software

Email platforms

Web-based systems

Job description

Next Stop Travel is a remote-based organization overseeing structured planning and coordination services for a broad client base. The Customer Service Representative role focuses on assisting with client requests, organizing service arrangements, and supporting the coordination process in a flexible, remote environment.

This position requires strong attention to detail, the ability to manage multiple tasks, and effective communication.