Remote Travel Coordination Specialist

Next Stop Travel; Baltimore (MD); Remote; USD 38,000 - 54,000; Full time

Job summary

Next Stop Travel is a remote-based organization that delivers planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support coordination processes in a remote setting.

The role requires attention to detail and the ability to manage multiple tasks, communicating clearly with clients and internal teams, and maintaining meticulous records in our systems.

Qualifications

• Experience in customer service or administrative roles preferred.
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Attention to detail

Job description

Next Stop Travel is a remote-based organization that delivers planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support coordination processes in a remote setting.

The role requires attention to detail and the ability to manage multiple tasks, communicating clearly with clients and internal teams, and maintaining meticulous records in our systems.