Remote Travel Specialist & Client Care Advisor

Departuretravels; Tampa (FL); Remote; USD 36,000 - 58,000; Full time

Job summary

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to support clients through every stage of travel planning in a remote environment. This role emphasizes client communication, organization, and proactive problem solving to ensure smooth bookings.

You will handle inquiries, provide destination information, coordinate travel details, manage client records, and collaborate with the team to deliver a stress-free travel experience.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages in a professional manner.
• Support clients with travel modifications, cancellations, and updates.
• Maintain positive relationships through empathy, patience, and efficiency.
• Deliver exceptional customer service while creating a stress-free experience for travelers.
• Provide up-to-date information regarding destinations, travel documentation, and agency processes.
• Maintain organized client records and communication.
• Ensure accuracy and attention to detail with travel information and scheduling.
• Gather post-trip feedback to help improve the client experience.
• Stay informed on travel trends, destinations, and industry tools.
• Learn and adapt to new systems, technology, and agency resources.
• Collaborate with team members in a supportive remote environment.
• Be flexible with evening availability when needed to support clients.

Job description

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to support clients through every stage of travel planning in a remote environment. This role emphasizes client communication, organization, and proactive problem solving to ensure smooth bookings.

You will handle inquiries, provide destination information, coordinate travel details, manage client records, and collaborate with the team to deliver a stress-free travel experience.