Remote Vacation Planner & Travel Concierge

Departuretravels; Houston (TX); Remote; USD 42,000 - 68,000; Full time

Job summary

Departure Travel is seeking a Remote Customer Service Vacation Planner to join a growing, client-focused team. You will guide clients through every stage of travel planning, manage inquiries, and ensure clear, timely communication throughout the booking process.

This flexible, remote role emphasizes organization, empathy, and attention to detail. You will collaborate with colleagues in a supportive virtual environment and accommodate occasional evening availability to assist clients as needed.

Qualifications

• Experience in customer service and travel planning.
• Ability to manage client communications effectively.
• Detail-oriented with strong organizational skills.
• Comfort with remote work and flexible scheduling.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages in a professional manner.
• Support clients with travel modifications, cancellations, and updates.
• Maintain positive relationships through empathy, patience, and efficiency.
• Deliver exceptional customer service while creating a stress-free experience for travelers.
• Provide up-to-date information regarding destinations, travel documentation, and agency processes.
• Maintain organized client records and communication.
• Ensure accuracy and attention to detail with travel information and scheduling.
• Gather post-trip feedback to help improve the client experience.
• Stay informed on travel trends, destinations, and industry tools.
• Learn and adapt to new systems, technology, and agency resources.
• Collaborate with team members in a supportive remote environment.
• Be flexible with evening availability when needed to support clients.

Skills

Customer service

Communication

Organization

Travel planning

Remote work

Job description

Departure Travel is seeking a Remote Customer Service Vacation Planner to join a growing, client-focused team. You will guide clients through every stage of travel planning, manage inquiries, and ensure clear, timely communication throughout the booking process.

This flexible, remote role emphasizes organization, empathy, and attention to detail. You will collaborate with colleagues in a supportive virtual environment and accommodate occasional evening availability to assist clients as needed.