Remote Travel Planner & Client Experience Lead

Departuretravels; Colorado Springs (CO); Remote; USD 38,000 - 68,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

Departure Travel is seeking a motivated, detail-oriented Remote Family Travel Planner and Advisor to guide clients through every stage of their travel journey, from destination ideas to final bookings.

This fully remote role offers a flexible schedule, the ability to work from anywhere, and the chance to collaborate with a supportive team while delivering exceptional customer service and organized travel coordination.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a motivated, detail-oriented Remote Family Travel Planner and Advisor to guide clients through every stage of their travel journey, from destination ideas to final bookings.

This fully remote role offers a flexible schedule, the ability to work from anywhere, and the chance to collaborate with a supportive team while delivering exceptional customer service and organized travel coordination.