Remote Travel Advisor & Client Experience Lead

Departuretravels; Baltimore (MD); Remote; USD 42,000 - 56,000; Full time

Job summary

Departure Travel is seeking a remote Family Travel Planner and Advisor to guide clients through every stage of their trips and provide exceptional service. You will manage inquiries, coordinate itineraries, and maintain clear communication with clients, while staying organized and adapting to changing plans in a flexible remote environment.

This role emphasizes empathy, attention to detail, and timely responses to ensure memorable travel experiences for families.

Qualifications

• Experience in customer service or travel planning preferred.
• Ability to work remotely and manage multiple clients.
• Excellent communication and organizational skills.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages professionally.
• Support clients with travel modifications, cancellations, and updates.
• Maintain organized client records and communication.
• Gather post-trip feedback to improve the client experience.

Skills

Customer service

Travel planning

Communication

Organization

Remote teamwork

Job description

Departure Travel is seeking a remote Family Travel Planner and Advisor to guide clients through every stage of their trips and provide exceptional service. You will manage inquiries, coordinate itineraries, and maintain clear communication with clients, while staying organized and adapting to changing plans in a flexible remote environment.

This role emphasizes empathy, attention to detail, and timely responses to ensure memorable travel experiences for families.