Lead Remote Travel Planner & Customer Support Pro

Departuretravels; Dallas (TX); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a Remote Family Travel Planner and Advisor to guide clients through comprehensive trip planning, from inquiry to post-trip follow-up. You will provide expert travel options, detailed destination information, and timely communication to ensure seamless bookings.

This flexible remote opportunity supports evenings work to assist clients, embraces a work-from-anywhere mindset, and encourages collaboration with a supportive remote team.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a Remote Family Travel Planner and Advisor to guide clients through comprehensive trip planning, from inquiry to post-trip follow-up. You will provide expert travel options, detailed destination information, and timely communication to ensure seamless bookings.

This flexible remote opportunity supports evenings work to assist clients, embraces a work-from-anywhere mindset, and encourages collaboration with a supportive remote team.