Remote Travel Planner & Customer Experience Lead

Departuretravels; Durham (NC); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a Remote Family Travel Planner and Advisor to support clients through every stage of their trips. You’ll coordinate itineraries, answer inquiries, and ensure a smooth booking experience from initial contact to post-trip feedback.

This flexible remote role rewards clear communication, organization, and a passion for travel. Ideal candidates will enjoy helping families, manage multiple bookings, stay up-to-date on destinations, and collaborate with a remote team.

Qualifications

• Experience delivering friendly, professional customer service in travel or hospitality.
• Ability to coordinate itineraries and communicate clearly with clients.
• Strong organizational skills to keep multiple bookings on track.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Respond to inquiries and provide destination information and options.
• Maintain proactive communication throughout the booking experience.
• Follow up to confirm travel plans and ensure client satisfaction.
• Support travel modifications, cancellations, and updates as needed.
• Keep client records organized and current in agency systems.
• Collaborate with team in a remote environment and adapt to new tools.

Skills

Customer service

Travel planning

Communication

Organization

Attention to detail

Tools

Travel platforms

Job description

Departure Travel is seeking a Remote Family Travel Planner and Advisor to support clients through every stage of their trips. You’ll coordinate itineraries, answer inquiries, and ensure a smooth booking experience from initial contact to post-trip feedback.

This flexible remote role rewards clear communication, organization, and a passion for travel. Ideal candidates will enjoy helping families, manage multiple bookings, stay up-to-date on destinations, and collaborate with a remote team.