Lead Remote Travel Planner & Service Pro

Departuretravels; Virginia Beach (VA); Remote; USD 40,000 - 64,000; Full time

Job summary

Departure Travel is seeking a Remote Family Travel Planner and Advisor to support clients through every stage of their travel journey. This role emphasizes customer service, organization, and travel planning while working remotely with a flexible schedule.

You will guide clients, respond to inquiries, manage modifications, and ensure satisfaction throughout the booking process. Evening availability may be required to assist clients across time zones.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages in a professional manner.
• Support clients with travel modifications, cancellations, and updates.
• Maintain positive relationships through empathy, patience, and efficiency.
• Deliver exceptional customer service while creating a stress-free experience for travelers.
• Provide up-to-date information regarding destinations, travel documentation, and agency processes.
• Maintain organized client records and communication.
• Ensure accuracy and attention to detail with travel information and scheduling.
• Gather post-trip feedback to help improve the client experience.
• Stay informed on travel trends, destinations, and industry tools.
• Learn and adapt to new systems, technology, and agency resources.
• Collaborate with team members in a supportive remote environment.
• Be flexible with evening availability when needed to support clients.

Job description

Departure Travel is seeking a Remote Family Travel Planner and Advisor to support clients through every stage of their travel journey. This role emphasizes customer service, organization, and travel planning while working remotely with a flexible schedule.

You will guide clients, respond to inquiries, manage modifications, and ensure satisfaction throughout the booking process. Evening availability may be required to assist clients across time zones.