Remote Travel Experience Specialist – Bookings & Support

Manatal

Tampa (FL)

Remote

USD 42,000 - 56,000

Full time

5 days ago

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Benefits offered by this job

Fully remote, flexible work

Travel perks and industry discounts

Training and ongoing support

Career growth opportunities

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote position emphasizes excellent service, empathy, and problem-solving in a remote setting.

Ideal candidates are passionate about travel with strong communication, organizational skills, and experience with booking systems and CRM tools.

Qualifications

Excellent written and verbal communication skills.
Customer service experience required; travel or hospitality experience preferred.
Strong organizational skills and attention to detail.
Comfortable with technology and learning booking systems and CRM tools.
Ability to work independently in a remote setting.

Responsibilities

Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
Assist clients with travel bookings, modifications, cancellations, and special requests.
Provide accurate information on destinations, travel requirements, and agency policies.
Follow up with clients to confirm itineraries and satisfaction.
Resolve customer concerns with empathy and effective problem-solving.
Maintain accurate client and booking records.