Remote Travel Experience Specialist

Manatal; San Antonio (TX); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Fully remote work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment.

The ideal candidate will have excellent communication, strong customer service experience, and the ability to work independently using booking systems and CRM tools while providing personalized travel assistance.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer service

Organization

Tech proficiency

Remote work

Travel passion

Tools

CRM tools

Booking systems

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment.

The ideal candidate will have excellent communication, strong customer service experience, and the ability to work independently using booking systems and CRM tools while providing personalized travel assistance.