Remote Travel Experience Specialist

Manatal; Madison (WI); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment. The role requires excellent communication and customer service skills, with attention to detail and a passion for travel.

You will handle inquiries, assist with bookings and modifications, provide destination information, and maintain accurate records while delivering empathetic,

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer service

Organization

Tech-savvy

Tools

CRM software

Booking systems

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment. The role requires excellent communication and customer service skills, with attention to detail and a passion for travel.

You will handle inquiries, assist with bookings and modifications, provide destination information, and maintain accurate records while delivering empathetic,