Remote Travel Experience Specialist

Manatal; San Jose (CA); Remoto; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Travel perks and industry discounts

Training and ongoing support

Career growth opportunities

Descrizione del lavoro

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote role. You will engage with customers via phone, email, and messaging, assisting with bookings, modifications, and special requests while delivering high-quality service.

The role emphasizes empathy, clear communication, and meticulous record-keeping, with training and ongoing support provided by a collaborative team.

Competenze

• Customer service experience required; travel or hospitality experience preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.

Mansioni

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Conoscenze

Customer service

Communication skills

Organizational skills

Tech-savvy

Independent work

Strumenti

CRM software

Descrizione del lavoro

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote role. You will engage with customers via phone, email, and messaging, assisting with bookings, modifications, and special requests while delivering high-quality service.

The role emphasizes empathy, clear communication, and meticulous record-keeping, with training and ongoing support provided by a collaborative team.