Remote Travel Experience Specialist

Manatal; Miami (FL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Travel discounts

Training and support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

You will respond to inquiries, assist with bookings and changes, and provide destination information while maintaining accurate records. Training and ongoing support are provided.

Qualifications

• Customer service experience required; travel/hospitality preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Customer service

Communication skills

Organizational skills

Tech-savvy/CRM tools

Remote work capability

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

You will respond to inquiries, assist with bookings and changes, and provide destination information while maintaining accurate records. Training and ongoing support are provided.