Remote Travel Experience Specialist

manatal-264; Phoenix (AZ); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Remote work

Travel discounts

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment. You will handle inquiries by phone, email, and messaging, assist with bookings and changes, and provide destination guidance with empathetic problem-solving.

This role offers flexible hours, travel perks, and opportunities for growth within the agency.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service experience

Attention to detail

Remote work capability

Tech-savvy

Tools

CRM tools

Booking systems

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment. You will handle inquiries by phone, email, and messaging, assist with bookings and changes, and provide destination guidance with empathetic problem-solving.

This role offers flexible hours, travel perks, and opportunities for growth within the agency.