Remote Travel Experience Specialist

manatal-264; Durham (NC); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fully remote work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing team support

Job summary

Prestige Travel Agency by Mich is hiring a Travel Customer Experience Representative to support clients from booking through post-trip follow-up. The role is fully remote, offering flexibility and growth opportunities within the agency.

You will respond to inquiries, assist with bookings and changes, and provide destination information while ensuring a high-quality customer experience and maintaining accurate records.

Qualifications

• Strong written and spoken communication skills.
• Experience in customer service; travel or hospitality background preferred.
• Excellent organizational skills and attention to detail.
• Comfortable using booking systems and CRM tools.
• Able to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to inquiries via phone, email, and messages promptly and professionally.
• Assist clients with bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and agency policies.
• Follow up to confirm itineraries and customer satisfaction.
• Resolve concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service experience

Travel/Hospitality experience

Attention to detail

Remote work independence

Tech-savvy

Tools

CRM tools

Job description

Prestige Travel Agency by Mich is hiring a Travel Customer Experience Representative to support clients from booking through post-trip follow-up. The role is fully remote, offering flexibility and growth opportunities within the agency.

You will respond to inquiries, assist with bookings and changes, and provide destination information while ensuring a high-quality customer experience and maintaining accurate records.