Remote Travel Experience Specialist - Bookings & Support

manatal-264

Minneapolis (MN)

Remote

USD 36,000 - 52,000

Full time

8 days ago

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Benefits offered by this job

Fully remote work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

You will respond to inquiries, assist with bookings, provide destination information, and maintain accurate records.

Qualifications

Excellent written and verbal communication skills.
Customer service experience required; travel or hospitality preferred.
Strong organizational skills and attention to detail.
Comfortable with technology and learning booking systems and CRM tools.
Ability to work independently in a remote setting.
Passion for travel and client-focused service.

Responsibilities

Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
Assist clients with travel bookings, modifications, cancellations, and special requests.
Provide accurate information on destinations, travel requirements, and agency policies.
Follow up with clients to confirm itineraries and satisfaction.
Maintain accurate client and booking records.