Remote Travel Experience Coordinator

Hopesglobalgetaways; Newark (DE); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training provided

Booking resources access

Travel discounts

Incentives

Supportive team

Career development

Job summary

Hope's Global Getaways is seeking a Customer Experience Coordinator to support clients exploring vacation options, making selections, and organizing bookings in a fully remote role. You will research destinations, accommodations, cruises, and activities while maintaining clear communication and attentive service.

The position emphasizes research, client interaction, and detail management, with initial and ongoing training, flexible scheduling, and access to supplier resources.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-service mindset with a willingness to assist others.
• Strong organization and attention to detail.
• Ability to manage tasks and follow through on client requests.
• Comfortable researching information and learning online systems.
• Basic computer and internet proficiency.
• Reliable internet access.
• Ability to work independently in a remote setting.

Responsibilities

• Learn client vacation interests, destinations, dates, budget, and priorities.
• Search and compare accommodations, cruises, transportation, activities, and experiences.
• Share relevant options to help clients decide.
• Coordinate reservations using approved supplier resources.
• Verify names, dates, and confirmations.
• Keep clients informed of updates and next steps.
• Respond to questions and assist with routine changes.
• Maintain accurate client records and booking docs.
• Keep destination and supplier information up to date.
• Complete ongoing training to strengthen knowledge.

Skills

Strong communication

Customer-service mindset

Good organization

Task management

Researching skills

Basic computer use

Reliable internet

Independent work

18+ years old

Tools

Online booking systems

CRM software

Job description

Hope's Global Getaways is seeking a Customer Experience Coordinator to support clients exploring vacation options, making selections, and organizing bookings in a fully remote role. You will research destinations, accommodations, cruises, and activities while maintaining clear communication and attentive service.

The position emphasizes research, client interaction, and detail management, with initial and ongoing training, flexible scheduling, and access to supplier resources.