Remote Travel Experience Coordinator

Hopesglobalgetaways; Gastonia (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Onboarding and training

Mentorship from support team

Career growth opportunities

Travel discounts

Job summary

Hopesglobalgetaways is seeking a motivated Customer Experience Trip Coordinator to join our remote team. You will guide clients through vacation planning, offer personalized recommendations, and coordinate reservations with care, ensuring every detail meets the clients' expectations.

Ideal candidates are excellent communicators with strong organizational skills, able to manage multiple requests, adapt quickly, and maintain thorough records.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Outstanding organizational and time-management skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Comfortable using web-based platforms and digital communication tools.
• Positive attitude with a professional and service-focused approach.

Responsibilities

• Connect with clients to understand vacation interests, priorities, and budget.
• Research destinations, hotels, tours, and travel services.
• Present customized options based on client needs and preferences.
• Coordinate reservations and itineraries through approved booking systems.
• Share confirmations and travel documents with clients.
• Assist with itinerary revisions and travel questions.
• Review reservation details to ensure accuracy and completion.
• Monitor upcoming trips and help clients prepare for departure.
• Maintain accurate client records and communication history.
• Stay informed on destination updates and supplier promotions.

Skills

Verbal & written communication

Customer service

Relationship building

Organization & time management

Multitasking

Digital tools familiarity

Independent work

Job description

Hopesglobalgetaways is seeking a motivated Customer Experience Trip Coordinator to join our remote team. You will guide clients through vacation planning, offer personalized recommendations, and coordinate reservations with care, ensuring every detail meets the clients' expectations.

Ideal candidates are excellent communicators with strong organizational skills, able to manage multiple requests, adapt quickly, and maintain thorough records.