Remote Travel Customer Support Specialist

Effortless travel solutions ETS; Jacksonville (FL); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Job summary

Effortless Travel Solutions in the United States is seeking a Travel Customer Representative to support clients from booking to return home. You will handle inquiries, assist with bookings and changes, and ensure high-quality service across email, phone, and messaging platforms.

The role emphasizes accuracy, empathy, and proactive communication. This is a 100% remote position with flexible scheduling and opportunities for growth within the agency, plus travel perks and industry discounts.

Qualifications

• Excellent verbal and written communication.
• Experience in travel or hospitality.
• Organized and detail-oriented with proactive approach.
• Familiar with booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent communication

Customer service experience

Organized & detail-oriented

Tech-savvy

Passion for travel

Tools

Booking platforms

CRM systems

Email/phone channels

Job description

Effortless Travel Solutions in the United States is seeking a Travel Customer Representative to support clients from booking to return home. You will handle inquiries, assist with bookings and changes, and ensure high-quality service across email, phone, and messaging platforms.

The role emphasizes accuracy, empathy, and proactive communication. This is a 100% remote position with flexible scheduling and opportunities for growth within the agency, plus travel perks and industry discounts.