Remote Travel Support Specialist

Effortless travel solutions ETS; Lewiston (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Career growth

Travel discounts

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative who guides clients from booking to return, answering inquiries, updating bookings, and ensuring a smooth travel experience.

You will respond promptly via email, phone, and messaging, handle changes and cancellations, and share destination information with empathy. This role is 100% remote with flexible scheduling.

Join a supportive team with ongoing training, growth opportunities, and exclusive travel discounts.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and learning booking platforms quickly.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, documents, and policies.
• Follow up to confirm trip details and customer satisfaction.
• Handle concerns with empathy and effective problem solving.

Skills

Excellent communication skills

Customer service experience

Organized and proactive

Tech-savvy booking systems

Tools

Booking platforms

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative who guides clients from booking to return, answering inquiries, updating bookings, and ensuring a smooth travel experience.

You will respond promptly via email, phone, and messaging, handle changes and cancellations, and share destination information with empathy. This role is 100% remote with flexible scheduling.

Join a supportive team with ongoing training, growth opportunities, and exclusive travel discounts.