Remote Travel Customer Concierge & Support Specialist

Effortless travel solutions ETS; Honolulu (HI); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

Effortless Travel Solutions is seeking a Travel Customer Representative to support clients from booking through return. You will handle inquiries, assist with bookings, and ensure a high level of service across channels.

The role emphasizes strong communication, customer service excellence, and adaptability to learning booking platforms while enjoying the benefits of a 100% remote, flexible schedule environment.

Qualifications

• Excellent verbal and written communication.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication

Customer service

Organization

Tech savvy

Travel passion

Remote work

Growth opportunities

Travel perks

Job description

Effortless Travel Solutions is seeking a Travel Customer Representative to support clients from booking through return. You will handle inquiries, assist with bookings, and ensure a high level of service across channels.

The role emphasizes strong communication, customer service excellence, and adaptability to learning booking platforms while enjoying the benefits of a 100% remote, flexible schedule environment.