Remote Travel Concierge & Support Specialist

Effortless travel solutions ETS; Wilmington (DE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Opportunities for growth

Supportive team environment with ongoing training

Job summary

Effortless Travel Solutions ETS is seeking a Travel Customer Representative to support clients throughout their travel journey from booking to return. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates will have excellent communication skills, strong customer service experience, and a passion for travel. This position is fully remote with flexible scheduling and offers opportunities for growth within the agency. Join our supportive team and create memorable experiences for travelers.

Qualifications

• Excellent verbal and written communication skills required.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfort with technology and ability to quickly learn booking platforms.
• Passion for travel and helping others.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

Effortless Travel Solutions ETS is seeking a Travel Customer Representative to support clients throughout their travel journey from booking to return. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates will have excellent communication skills, strong customer service experience, and a passion for travel. This position is fully remote with flexible scheduling and offers opportunities for growth within the agency. Join our supportive team and create memorable experiences for travelers.