Remote Travel Concierge & Customer Support Specialist

Effortless travel solutions ETS; Portland (ME); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

Effortless Travel Solutions ETS is hiring a Travel Customer Representative to support clients through their travel journey. In this remote role, you will respond to inquiries, assist with bookings, and ensure client satisfaction. The ideal candidate has strong customer service skills, attention to detail, and a passion for travel. Enjoy flexible scheduling, travel perks, and opportunities for growth within a supportive team environment.

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Ability to learn booking platforms and systems quickly.
• Experience in responding to inquiries via multiple channels.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with high attention to detail

Comfortable with technology

Passion for travel

Job description

Effortless Travel Solutions ETS is hiring a Travel Customer Representative to support clients through their travel journey. In this remote role, you will respond to inquiries, assist with bookings, and ensure client satisfaction. The ideal candidate has strong customer service skills, attention to detail, and a passion for travel. Enjoy flexible scheduling, travel perks, and opportunities for growth within a supportive team environment.